Refund policy

Returns & Refunds

We accept returns within 14 days of delivery. To be eligible for a return, items must be unopened, unused, and in their original packaging.

For hygiene and safety reasons, opened or used cosmetic products cannot be returned or exchanged unless they arrived damaged or defective.

If you receive a damaged, defective, or incorrect item, please contact us at cs@seoulected.ca with your order number and photos of the item and packaging.

To request a return, please contact cs@seoulected.ca before sending any items back. Returns sent without prior approval may not be accepted.

For eligible returns that are not due to damage, defects, or an incorrect shipment, return shipping costs are the responsibility of the customer. If the item is damaged, defective, or incorrect, Seoulected will cover the applicable return shipping costs.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method. Please allow 10-15 business days for the refund to appear, depending on your payment provider.

Order Cancellations

If you wish to cancel an order, please contact us at cs@seoulected.ca as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.